Privacy policy

Last updated: November 25, 2025

GladBite operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). GladBite is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, including SMS communications, or otherwise interact with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy, including how your information is collected, used, and disclosed.

1. Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on your interactions with the Services, we may collect or process:

  • Contact details: Name, address, billing/shipping address, phone number, email address.

  • Financial information: Credit/debit card numbers, transaction details, payment confirmation, and related financial data.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications: Customer support inquiries or other messages to us.

  • Device information: Device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Interactions with the Services, including navigation patterns and engagement.

2. How We Collect Your Personal Information

We may collect personal information:

  • Directly from you: When creating an account, placing orders, or communicating with us.

  • Automatically through the Services: Using cookies, tracking pixels, website plugins, or similar technologies. This includes tracking abandoned shopping carts for SMS reminders:
    “GladBite's website uses cookies to keep track of items in your cart, including when a cart is abandoned. This information is used to send cart reminder messages via SMS if you opt in.”

  • From service providers, partners, or third parties: When they process or provide data on our behalf.

3. How We Use Your Personal Information

We may use your personal information to:

  1. Provide, Tailor, and Improve the Services: Process payments, fulfill orders, manage accounts, arrange shipping, enable returns, recommend products, and create a personalized shopping experience.

  2. Marketing and SMS Communications: Send promotional emails, text messages, or other marketing communications, including cart reminders. SMS opt-in consent is required, and you may opt out at any time.

  3. Security and Fraud Prevention: Authenticate accounts, detect and prevent fraudulent activity, and maintain a secure platform.

  4. Customer Support: Respond to inquiries and maintain communications related to your account or orders.

  5. Legal Compliance: Comply with applicable laws, respond to legal processes, and enforce our terms or policies.

4. Third-Party Data Sharing

We may share information with vendors, service providers, and business partners to provide and improve our Services.
Important: Any data collected via SMS opt-ins, including phone numbers and consent, will not be shared with third parties.

5. Location Tracking and Location-Based Services

If you use Services with location-based features, we may collect your location data to provide relevant content or offers. Location information is collected only with your consent and used solely for the stated purposes.

6. How We Disclose Personal Information

Personal information may be disclosed:

  • With Shopify and other vendors providing services (payment processing, shipping, analytics, cloud storage).

  • With marketing partners for promotional purposes, in accordance with privacy laws and opt-out preferences.

  • As required by law or legal process.

  • In connection with business transactions (mergers, acquisitions, or bankruptcy).

7. Relationship with Shopify

The Services are hosted by Shopify. Information submitted to the Services may be transmitted to Shopify and third-party partners outside your country to provide and improve the Services. Shopify processes personal information according to their Privacy Policy.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices.

9. Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. Parents/guardians may request deletion of a child’s information by contacting us.

10. Security and Retention

We use reasonable measures to protect your information but cannot guarantee perfect security. Retention depends on account status, legal obligations, or dispute resolution needs.

11. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, delete, or correct personal information.

  • Receive a copy of your information or transfer it to another party.

  • Opt out of the sale or sharing of information for targeted advertising.

  • Manage communication preferences, including opting out of SMS and email marketing.

You can exercise your rights through the Services or by contacting us directly.

12. Complaints

For concerns regarding personal information processing, contact us at the details below. You may also appeal or contact your local data protection authority if applicable.

13. International Transfers

Your personal information may be transferred, stored, or processed outside your country. We rely on recognized mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy for legal, regulatory, or operational reasons. Updates will be posted on this site with a revised “Last Updated” date.

15. Contact Us

If you have questions or want to exercise your privacy rights, contact:

Email: gladbites@gmail.com
Mail: 3015 E New York St, Ste A2 PMB 202, Aurora, IL 60504, US